Frequently Asked Questions - Happy Paws
How long does it take to receive my order?
We ship within 1-2 business days of order confirmation. Delivery in Italy generally takes 2-4 business days. You will receive an email with the tracking number as soon as the package is handed over to the courier.
Can I return a product if I'm not satisfied?
Absolutely! You have 14 days from receipt to return any unused product in its original packaging. Contact us via email with your order number, and we will guide you through the return process without any hassle.
Are the products safe for my pet?
All products sold on Zampe Felici are carefully selected to ensure the safety and well-being of pets. We use non-toxic materials and comply with European safety standards for pet products.
How can I track my order?
After shipment, you will receive an email with a tracking link. You can also visit our 'Track Your Order' page on the website and enter your order number to see the real-time status.
What is the shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before completing your purchase.